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Verizon - Customer Service OOC
Replacement Phones, Open Orders and Billing Problems
Review by ryanktabb on 2012-10-03
Rating: 
GEORGIA -- I have a company with 4 phones and have used Verizon for over 10 years. I had to make 6 phone calls to check on an I phone order from 7 days ago. Now they tell me it will take 1 week just to cancell it. Then and only then can I try to reorder. I still don't necessarily want to cancell, but they have no other option.
I waited on hold 5 times for 1hr 22 mins, 36 mins, 40 mins, 32 minutes and 53 mins. It was really sad to be on hold so long on a Saturday. My son was upset I wasn't hanging out with him, held up our plans to get no answer from Devonte that day. Also manager Daniele got cut off after 53 MINS yesterday and did not call back. THEIR *611 LINE ALWAYS STARTS WITH "WE ARE EXPERIENCING AN INCREASED CALL VOLUME". OOC.
I waited on hold 5 times for 1hr 22 mins, 36 mins, 40 mins, 32 minutes and 53 mins. It was really sad to be on hold so long on a Saturday. My son was upset I wasn't hanging out with him, held up our plans to get no answer from Devonte that day. Also manager Daniele got cut off after 53 MINS yesterday and did not call back. THEIR *611 LINE ALWAYS STARTS WITH "WE ARE EXPERIENCING AN INCREASED CALL VOLUME". OOC.
Comments:
Posted by trmn8r on 2012-10-03:
Does this have something to do with replacement phones and/or billing issues?
It sounds like you were attempting to obtain the status of a phone you ordered a week ago, and maybe they can't tell you anything so you are going to cancel. If that is the case, it's too bad that VZ can't give you a simple order status. Sadly it does not surprise me.
It sounds like you were attempting to obtain the status of a phone you ordered a week ago, and maybe they can't tell you anything so you are going to cancel. If that is the case, it's too bad that VZ can't give you a simple order status. Sadly it does not surprise me.
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