BMW - Add To The List of Horror Stories With Garages!
15 Point Fall Inspection for $29.95 - Complaint
DORVAL, QUEBEC -- I heard a radio advertisement by BMW for a 15 pt fall inspection for only $29.95. I booked a appointment for this offer at a recently opened BMW dealership in the Montreal West-Island district called BMW West-Island. It replaced another BMW dealership in the area that closed previously called BMW Jalbert.
Upon arriving for my scheduled appointment I noticed the former service manager from the now defunct Jalbert dealership where for years I had my car serviced. I had a situation with him when he refused to take responsibility for a wheel that was coming off my car a couple of days after he switched my tires from summer to winter. He claimed that someone was was trying to steal my tire and got interrupted in the act and that was how I was missing half the bolts on the wheel and the remaining ones on the verge off coming off.
After the 15 point inspection I got a report of what needed to be done. What was surprising was on the list were items
new wipers $88.00
rear balljoints $656.00
rear suspension arm $1145.00
That already been replaced this year! I told that to my service contact and he called in the mechanic who when confronted just shrugged his shoulders.
Also they wanted to do repair a leak for my transmission and provided a quote for $289.52 with parts that did not exist on my transmission. My car is standard and the parts were for a automatic transmission. My car did not have these type of parts.
When I was leaving the dealership I noticed when starting the car it would not engage the starter and the key had to be turned twice to engage. I phoned them on this and about the transmission estimate. They told me to return the car so they could verify what was going on with the starting system and what actually had to done to solve the leak on the transmission.
When I called back a few days later to schedule a appointment I mentioned I am not paying for this right? I was told yes at $132.00 per hour as they doubted their mechanic did anything to do this and it was just a coincidence. Just like my tire coming off I thought. I think the mechanic would have mentioned it in his report about the starting problem. I decided to complain, I called back and left a detailed message to the General Manager and got no answer back. I did not bother with the service manager due to my experience with him on the loose tire and I figured that my service contact had already spoken to him on this.
Follow-up: went to a independent garage owned by a previously certified BMW mechanic and had them look at my transmission among other things. The leak was so miniscule on the transmission I was told just to have it checked when I had my oil changed. Why the dealer did not top off the transmission fluid during the 15pt inspection is a unanswered question. They found my coolant needed to be changed as the tests showed it was only good to -20C. Dealer did not look at this, even though the inspection was supposed to get you through winter. Last the dealer said I needed a wheel alignment for $149.00 plus tax and this garage said I did not not. The tires on the car showed no signs of uneven wear.