work out world Complaint - Greediness disguised as incompetence
MIDDLETOWN, NEW JERSEY -- I wish I had found these reviews online before I signed up! I originally gave this company the benefit of the doubt when I moved and was unable to cancel my membership. Maybe it was a customer service rep who was new to the job, maybe my letter had gotten lost in the mail, maybe someone was confused about there not being any gyms around me. It has taken me over two months just to get someone to tell me that they're not sure if I'm going to be able to cancel my membership. Maybe there are some people there who want to help customers, but the general feeling is that there is nothing they can do to help you, and as long as they can still keep charging your credit card, they're happy.
Quick footnote: I was just told (after hounding customer service) that I am able to cancel my membership. However, they tried to charge me over $20 more than the 10% I'm supposed to pay. When I asked for a breakdown of the numbers, they realized that the price was wrong and said they would change it. But when I asked for a breakdown of the numbers that they used, they said that they were too busy because of high call volume and couldn't take the time to give me the three numbers. When I asked if I could call back later, they said no. Click.