McDonald's - Screwed at the Drive Through
Getting correct order - Complaint
ABERDEEN, MARYLAND -- We have continued to receive wrong orders at the McDonald's located on Rt. 22 and Rt. 40 in Aberdeen, MD, with the latest screw-up being this evening. On an average, we (my husband and I) visit these McDonald's 2-3 times a week. And, on an average, two out of these three visits would result in an incorrect order, an incomplete order, or an order where the food was cold. Tonight the husband ordered his meal and asked for fries. He was halfway home and you guessed it - no fries. Now, this doesn't happen once in a blue moon. This happens consistently. I've told my husband to always check his order before he leaves the window because it's a running joke about the cold fries they give you. Now, McDonald's is not a bargain any longer. We pay an average of $12 - $14 for sandwich meal "deals" for two people. This is no gourmet meal, granted, but it is still a substantial amount of money to pay for meals that are sadly lacking. McDonald's demands that you pay first and then throws cold food at you in addition to taking your money for what they DON'T put in the bag. You're tired and you're hungry and you don't feel like you have to sit at the window to check to see if your order is correct but you have to. So, on the days you neglect to check your order you have to return in order for them to "make it right" and then the other items in the order you placed gets cold waiting on your correct order. This is an outrage and must stop. We are Mr. and Mrs. America here and what is happening to us happens to everyone. We are tired of being ripped off by this huge corporation and feel that there must be some recourse to this travesty of both shoddy service and food quality.
What has happened to the customer being important? What has happened to someone overseeing operations and making sure an order is correct? I thought that managers attended a training facility known as "Hamburger U." Now I feel the facility must be renamed to "Hamburger Screw-You" because that is what's happening. It's obvious that McDonald's has gotten so big that they no longer care for quality; just the almighty green that crosses their palms. They no longer care for the customer - it is obvious in almost every transaction conducted.