Peake BMW - Poor Service
New Tires on BMW335i - Complaint
KENNER, LOUISIANA -- My first encounter with Peake BMW - July 27th, 2012, a rear tire blew on my 2008 BMW 335i and I had the car towed to Peake BMW to replace the tire and the rim. They did a fine job replacing the tire and expediting shipment of a rim from California after a rim they received locally to replace mine was scratched. On August 10th (two and a half months later) the other rear tire blew, thankfully in front of my house. When my husband removed the blown tire he noticed the inner edge of the tire was worn through to wires. He was concerned that we were not made aware of the severe wear on this tire at the time the other was replaced. He and I expect that a dealership of that caliber would provide the type of service expected from BMW owners who are not driveway mechanics and who take their vehicles to be repaired to the dealership for routine as well as emergent maintenance. When my husband dropped off the tire and stated his dissatisfaction, the service representative had little to say other than they would take a look at the blown tire. Upon picking up the new tire the next day there was no representative to speak with him, no assistance in our concerns, and a general lack of concern over the issue as a whole. It is unfortunate that we will now be searching for a dealership with our safety in mind.