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Best Buy - Horrible Service

Samsung 40' LED HD TV - Complaint
Review by pepe562 on 2012-10-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BROOKVILLE, MARYLAND -- Horrible experience purchasing 40' LED HD TV online. Item arrived damaged, BestBuy customer service was horrible. Gave me case number saying I would hear within 3 days about pick up and replacement. Nobody called after 5 days. Called back, spoke with supervisor named Diana. Service was horrible. She did not know why nothing had happened, had to issue new case number, asked for another 3-5 days. I canceled the order, asked for a refund. Still have to wait 3-5days to get UPS shipping labels for return, and will get refund only after all that is completed. Called credit card co. and suspended the charge. BestBuy is sinking and if its internet retail is this crappy, no wonder!
Comments:
Posted by trmn8r on 2012-10-05:
It makes sense that a refund would not be given until the item is returned. This prevents them from having to pursue collections on people who fail to return merchandise (not saying you would do that). The rest of this situation sounds pretty miserable - sad excuse for customer service.
Posted by ok4now on 2012-10-06:
Next time shop Costco for an unbeatable price including Amazon. You have 90 days for a no questions asked return. When buying they automatically double the manufactures warranty for another year. Buy their in home zero deductible extended five year warranty for $100 bucks or less depending on the screen size. They also have a free concierge service which is a help line for any questions, tech support and set-up. Now beat that Best Buy!!!

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