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Marketpoint / Humana - Rude Customer Service

Healthcare - Complaint
Review by simo45bxny919 on 2012-10-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
MECHANICSBURG, PENNSYLVANIA -- Went for my scheduled appointment to see about obtaining Humana Healthcare. My appointment was scheduled for 10 AM on Oct.5, 2012. The service rep didn't show up until 10:15 AM. Faith never apologized or acknowledged even being late. Before I could explain what type of coverage I was interested in, Faith started her sales pitch. I explained that I was sent info through a friend in Tampa, FL. She assumed the coverage was for FL. Although I explained it was for my area in PA. Every time I tried to explain what I was interested in, she'd rudely interrupted me. I told her I knew what I was looking for and that her costs were much higher than what I had. Faith rudely said, "Then you can stay with what you have." What a low class rude ! *** I would advise everyone to avoid Faith at Humana located in Walmart at Fruitville Pike in Lancaster, PA.
Comments:2 Replies - Latest reply on 2012-10-07
Posted by FoDaddy19 on 2012-10-05:
I guess the question begs; If you already knew that her prices were higher, why did you even bother having an appointment in the first place?
Posted by simo45bxny919 on 2012-10-07:
THE COST OF THE PLAN I WAS INTERESTED IN WAS "NOT" LISTED IN THE MATERIAL RECEIVED. JUST A PLAN NUMBER.HAD I KNEW IT WAS GOING TO BE HIGHER THAN WHAT I HAD, I WOULDN'T HAVE KEPT MY APPOINTMENT ! THIS RUDE P.O.S.WAS PUSHING PLANS I WASN'T INTERESTED IN AND *** NEVER *** QUOTED ME A PRICE FOR THE ONE I ASKED ABOUT.*** MY BIGGEST COMPLAINT ,IS ABOUT "RUDE,INCOMPETENT SERVICE " AND LACK OF DECENCY ON LETTING ME KNOW SHE'D BE LATE.MAYBE "YOU" WILL TOLERATE THIS *** PATHETIC, INCONSIDERATE, INCOMPETENT SERVICE. *** "I WILL NOT ! "

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