Marketpoint / Humana - Rude Customer Service
Healthcare - Complaint
MECHANICSBURG, PENNSYLVANIA -- Went for my scheduled appointment to see about obtaining Humana Healthcare. My appointment was scheduled for 10 AM on Oct.5, 2012. The service rep didn't show up until 10:15 AM. Faith never apologized or acknowledged even being late. Before I could explain what type of coverage I was interested in, Faith started her sales pitch. I explained that I was sent info through a friend in Tampa, FL. She assumed the coverage was for FL. Although I explained it was for my area in PA. Every time I tried to explain what I was interested in, she'd rudely interrupted me. I told her I knew what I was looking for and that her costs were much higher than what I had. Faith rudely said, "Then you can stay with what you have." What a low class rude ! *** I would advise everyone to avoid Faith at Humana located in Walmart at Fruitville Pike in Lancaster, PA.