Fujitsu HVAC mini-system - No help from Fujitsu for failed system.
Ductless Heating & Air System installation - Complaint
NEW JERSEY -- January 2010 I payed $13K to have a ductless system installed in my 100 year old home. The 25 years old furnace had reached the end of it's life. And a ductless system seemed to be the best solution to get heat & air to the upstairs bedrooms. The Contractor was on Fujitsu site as a certified installer.
The installation looked bad. The neighbors asked when the Contractor was going to finish. There were black hoses running all over the outside of the house and instead of rising the value of the home it dropped it several thousand. If and when I get ready to do the kitchen remodel I will have to hire someone to move the heat pump. It's installed so far from the weather head and electrical panel it is in the area I want a bump-out. The owner of the company agreed it looked bad and covered part of the hoses with some gutter looking material. I asked him if there was anything I need to know about servicing the system and he told me to just clean the filters like it said in the owners manual.
January 2011 the system quit working. The service call was over $600 dollars. The Contractor said it was my fault the the system quit working because I didn't clean the filters as often as I should. So it was owners fault that the unit quit and I had to pay the bill. Because of the dogs, cats & birds I wasn't cleaning the filters as often as I should. I switched from the Mfgs. manual suggested time of every three months to every month.
January 2012 the system quit working again. When I called for a service call they handed me a estimate for fixing the system for about $1,500. I didn't clean the filters often enough and I had damaged another filter that the homeowner can't reach or clean in the system. I had also damaged the hoses outside the house. Neat trick since they run up & over the second floor window. I also ruined the system by having the wood stove burning while the unit was on heat.
I used the wood stove & milk-house heaters for the rest of the winter. I contacted Fujitsu service center with the list from the Contractor for the repairs in May 2012. Fujitsu service said I could not have done the damages without access to the hoses and I would not have known about the other filter unless I was an installer. Using the wood stove would not damage the system, It would only come on when the temperature dropped below the heat setting. Fujitsu suggested I contact another certified installer.
I contacted another installer and he came to the house and checked the system while talking to Fujitsu service center. He worked on the system several days and couldn't get it to work. He said the original installer did not install the system according to manufacturer's instructions. He talked with Fujitsu to see if they would help with the cost of fixing the system so it would work. They would not. They would rather have me tell everyone how crappy their system is and not to install it.
FYI: The original Contractor is still listed as a Certified installer on Fujitsu's web site. If you can't have a system installed correctly by a listed contractor you only have one choice,.... use Mitsubishi!
I now have a $15,000 chunk of crappy looking useless sh** hanging from my house that I'm still paying for. DO NOT INSTALL FUJITSU!!!