Electrolux - Buyer Beware when ordering parts
refrigerator - Complaint
PORTLAND, OREGON -- Beware ordering parts for you refrigerator or other Electrolux kitchen appliance!
I ordered a water filter for my french door refrigerator on-line from Electrolux from the picture on their web-page. They sent me a filter that didn't fit and wasn't the same as in the picture.
When I called to exchange the part for the correct one they charged me a restocking fee, even thouth the one they sent me had been opened, and I had to pay for the shipping. I believe that the error was theirs but they still charged me.
I suggest that you call them & let them tell you what part you need instead of trying to save them the trouble. Personally, I will never deal with them directly again. Their customer service policies are terrible.
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