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Hertz Car Rental - "No Car -- Truck!"
Complaint
Review by david.born on 2012-10-06
Rating: 
EL PASO AIRPORT/FT BLISS, TEXAS -- I hope someone takes this for action. My military orders for Ft Bliss, TX read that I was authorized a "compact car." However, the El Paso Airport Hertz on 11 September 2012 said it was out of vehicles to rent and referred me to the Hertz at Ft Bliss. The Ft Bliss Hertz did not have a "compact car" to rent. The only vehicle it had left was a "pick up truck." In hindsight I shouldn't have taken the truck because of a sizeable difference in price. But given it was all they had, I put mission first and took the truck to meet a responsibility on my orders to shuttle three other Soldiers around Ft Bliss during training.
The difference in price was $958.26 compared to the $522.92 allotted for a compact car. The manager (Abel) at the El Paso Airport Hertz said he would "see about" crediting the $435.34 difference to my government credit card. I am not confident he will do this. The manager at the Ft Bliss Hertz (Valerie) did not accept my orders when I offered them to her when I arrived to look me up. I believe if she had, she would have been able to locate my reservation. And when I later informed her of the discrepancy she said she would call Abel and call me right back.
I ended up calling her back and was left on hold. She never came to the phone. But brushing away the "he said, she said", the facts are that I had an 11 Sep reservation for a compact car (#F57400910B1). The El Paso Airport Hertz said it was out of cars to rent that day and referred me to Hertz on Ft. Bliss, which left me with one choice -- a higher priced truck that has left me eating over $400. This simply is no way to treat customers and no way to treat Soldiers. This is a breach of contract.
Is there a way to hold the El Paso Airport Hertz car rental to the contracted price and ensure the manager honors his pledge to credit my government credit card the difference in cost? Standing by, much thanks!
The difference in price was $958.26 compared to the $522.92 allotted for a compact car. The manager (Abel) at the El Paso Airport Hertz said he would "see about" crediting the $435.34 difference to my government credit card. I am not confident he will do this. The manager at the Ft Bliss Hertz (Valerie) did not accept my orders when I offered them to her when I arrived to look me up. I believe if she had, she would have been able to locate my reservation. And when I later informed her of the discrepancy she said she would call Abel and call me right back.
I ended up calling her back and was left on hold. She never came to the phone. But brushing away the "he said, she said", the facts are that I had an 11 Sep reservation for a compact car (#F57400910B1). The El Paso Airport Hertz said it was out of cars to rent that day and referred me to Hertz on Ft. Bliss, which left me with one choice -- a higher priced truck that has left me eating over $400. This simply is no way to treat customers and no way to treat Soldiers. This is a breach of contract.
Is there a way to hold the El Paso Airport Hertz car rental to the contracted price and ensure the manager honors his pledge to credit my government credit card the difference in cost? Standing by, much thanks!
Comments:
Posted by trmn8r on 2012-10-06:
"In hindsight I shouldn't have taken the truck because of a sizeable difference in price."
Did they tell you *before* you rented that you would get the same (car) rate? If so, they should honor that. But if not, this appears to be your responsibility.
Did they tell you *before* you rented that you would get the same (car) rate? If so, they should honor that. But if not, this appears to be your responsibility.
Posted by madconsumer on 2012-10-06:
about the only recourse you had, was to refuse the vehicle and seek car hire somewhere else. since you accepted the vehicle, the agreed to their terms.
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