Travelocity - Military Families Beware
"Customer Service" - Complaint
TEXAS -- Military families,(and others with little control over their schedules) beware! Travelocity "Customer Service" is non-existent. I called asking for information between changing and cancelling a ticket for military post-deployment leave change-of-date before calling the trip insurance folks. Customer "Service" won't answer questions, just kept repeating the charge policies (wasn't disputing them), and when I mentioned "military" and that I needed the info because this might be first of several changes, (hence need for advice), was told they didn't work with military. Period. Again, there was no request for special treatment, just info. 25 minutes later, still no answers, just on hold and then their script about change fees and cancellation policies AGAIN. Decided to call the airline directly for advice, where the change was made no problem, in less than 3 minutes. We have booked with Travelocity numerous times before, but this is the first time we have had to change anything. They might be fine if you just want to hand them money and then fend for yourself. We'll be going elsewhere.