Chili's - Can't Get Order Correct Twice
Big Burger Bites - Complaint
MARIETTA, GEORGIA -- This Chili's on Upper Roswell Road used to be the best run restaurant that my family and I ate at several years ago when it had an African-American manager (I am not African-American)who did a fantastic job running the restaurant. Since he left this franchise location (probably a couple of years ago), it has slowly been going downhill in relation to getting orders right and service. Today, 10/7/2012 I ordered a Big Burger Bites to go with nothing on it but bread, well done meat, Applewood bacon and unseasoned fries. When I got home, my wife opened it and saw that it had crispy onions on each burger, and to my surprise, even though she is sick, she called the restaurant and told them that she was bringing the order back and told them exactly what was wrong and what she wanted (I listened carefully to what she asked for). When she got there, she had to wait a while to get the corrected order and left the original order and receipt there. On the way home she decided to stop and check the new order and found that it was covered with melted cheese (which she is allergic to). This time she drove back to the restaurant and just asked for her money back, which they did give her. This episode just sort of capped off several previous visits to this location where orders were wrong (which they took back and corrected), glasses don't get refilled (my number 1 sore spot with service) and once where we waited approximately 20 minutes before the first server came back to take our order. Their tag team approach (two servers for each table) seems to be where some mix-ups happen because the left hand doesn't know what the right hand is doing. I like Chili's and wish these problems could get better. We really don't want to quit going there.