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Fox Rent A Car - Saving Few Dollars Is Not Worth It!!!!
Car Rental - Complaint
Review by gladtoknowg on 2012-10-08
Rating: 
LAS VEGAS, NEVADA -- I reserved a car online and tried to pick it up today. However, when they were charging my credit card, the customer service said that their system is recognizing my card as a debit card. Seriously?!!! I wish it is, then I will have that much unexpected cash in my account!!! Woohooo!! Anyway, he was nice enough to seek help from his Manager to check on their computer system. But the Manager is not of any help. He was insisting there is nothing he can do and he even said he has received several complaints of the same situation.
I definitely understand if this is an isolated incident/error. But to hear a Manager telling me that several clients experienced the same issue before (while using other credit cards) is UNACCEPTABLE. As a Manager he has not done anything? Where is the leadership skill here? I offered to call my credit card company for him to confirm but he just kept on insisting that I can still use the card but they will run a credit report which will affect my credit score. To rent a car?!!!!
I can tell that the manager is not apologetic for the inconvenience but has a plain "I-DONT-CARE-ATTITUDE". I called customer service on their toll free number hoping that they may have a technical support team or another Manager who knows how to "go above and beyond" to help a customer. Big mistake!!! A rude customer service named Tracy was just so eager to hang up and will not even allow me to finish a sentence. So, bottom line is (1) never trust Fox Rent A Car to know the difference between a debit card and a credit card. (I used the same card before with HERTZ without any issue); (2) if you are to rent a car with them, bring more than 1 credit card (my mistake, I brought 1 credit card and a debit card); (3) Do not expect to be treated with courtesy. Or the best thing to do is NEVER RENT A CAR WITH FOX....NOT WORTH THE SAVINGS.
If I cannot trust their system with a simple task of identifying correctly my card as a credit card, how more can I trust it with my credit card information, my driver's license information, and more so, my social security number? HHHhhhhmmmm.....this makes me wonder.
I definitely understand if this is an isolated incident/error. But to hear a Manager telling me that several clients experienced the same issue before (while using other credit cards) is UNACCEPTABLE. As a Manager he has not done anything? Where is the leadership skill here? I offered to call my credit card company for him to confirm but he just kept on insisting that I can still use the card but they will run a credit report which will affect my credit score. To rent a car?!!!!
I can tell that the manager is not apologetic for the inconvenience but has a plain "I-DONT-CARE-ATTITUDE". I called customer service on their toll free number hoping that they may have a technical support team or another Manager who knows how to "go above and beyond" to help a customer. Big mistake!!! A rude customer service named Tracy was just so eager to hang up and will not even allow me to finish a sentence. So, bottom line is (1) never trust Fox Rent A Car to know the difference between a debit card and a credit card. (I used the same card before with HERTZ without any issue); (2) if you are to rent a car with them, bring more than 1 credit card (my mistake, I brought 1 credit card and a debit card); (3) Do not expect to be treated with courtesy. Or the best thing to do is NEVER RENT A CAR WITH FOX....NOT WORTH THE SAVINGS.
If I cannot trust their system with a simple task of identifying correctly my card as a credit card, how more can I trust it with my credit card information, my driver's license information, and more so, my social security number? HHHhhhhmmmm.....this makes me wonder.
Comments:
Posted by trmn8r on 2012-10-08:
It sounds like since the system thought you have a debit card, they needed to run a credit report. That's absurd if you actually have a credit card, and they should do everything they can to assist you and get the job done correctly without impacting you.
Posted by CUontheFlipSide on 2012-10-09:
Running a 'soft' credit report has absolutely no affect on your credit rating. It only affects your rating when you are applying for new credit, and even then rarely has a negative impact.
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