Smart Tuition - Unethical or Incompetent Billing Practices
Collection Agency (or Seems to be) - Complaint
Resolution Update on 10/10/2012:
Company resolved my complaint satisfactorily.
STATEN ISLAND -- This company appears to charge late fees when no late fees are due. At $40.00 a clip that could add up for them pretty fast. They claim that my first three payment with them were late. The payments are due on the 15th of the month. My bank mailed out the payments on 7/9, 8/7, and 9/4. Smart Tuition claimed that all three payments were late. How is it that NONE of my other payments were late during this period (or any other period for that matter)?????? My bank is very good about making my payments on time and in fact guarantees that they will make them on time, so I have nothing to gain, I am just absolutely incensed at the arrogance of this company. When I called and spoke to Keith (no last name) he said he could only tell me what his records (the computer) showed. When I asked to speak to his supervisor (Allan - again no last name - can't give - company policy) Keith told me that it could be quite a wait. So I said thanks and hung up. If your school is considering using this collection agency - please refer them to the Internet and look at these posts There is something not right with this company.