Bank of America Loan Modification Department - Nightmare Modification
NORTH CAROLINA -- I lost my job of 10 years in November of 2008. My husband and I discussed the modification and decided to start the process in October of 2009. I filed out applications to be denided for months this went on until I had a lady from Bank of America tell me that I would never be approved until I am 90 days behind. I was only 60 days. So I made myself 90 days behind and yep I was approved. I received my trial payments in the end of October and made them Nov, Dec and Jan and started my new payment in Feb of 2011. Everything was going just fine until June of 2011 when I received a letter stating I owed almost 900.00 in escrow. I calle BAC and stated that this was added in on the modification and I was told no this I had to pay extra. So my payment went from 703.91 to 784.57 until the 900.00 was paid off. In Dec of 2011 I got a letter in the mail from BAC stating that they have not received my payments from Sept, Oct and Nov of 2011 and if I didn't bring my account current in Dec of 2011 they would start foreclosure procedings on my house. I called the next morning and found out that all the money I have been paying all year long had been going into another account and not being appled to my mortgage. Almost 10,00.00 dollars. In the next couple days I got some Fedex letter in the mail and the last one I got stated that there was errors int he first modification and that a new correct set of mod papers would be sent out soon. I got those papers in Jan of 2012 signed and norterized them and sent them off. Made my payments about four months later I got a letter in the mail from BAC stating there was errors in the last modification and I would receive another set of correct papers and I did sighned them and sent them off.
I am shut down at BAC, what I mean by that is when I call and punch in my Acct number I am sent directly to my customer service manager which never answers her phone. I leave a message and when she does call me back she never has any answers for my questions. My payment over the last three years went from 703.91 to 784.57 to 720.18 and now current it went up to 875.22. My interest rate started at 6.25 went to 5.25 to 4.78 and now its 6.5. I am terrified I am going to loose my home because BAC is not doing the right thing. Every time they made a error on the modification my partial claim went up a 1000.00 or more dollars. I shouldn't be charged for their mistakes. I can't get anywhere with BAC it has been 3 years this month and the nightmare continues.