Charter Communications - Poor customer service and did not get money owed
Internet - Complaint
KALAMAZOO, MICHIGAN -- I had Charter for two years. I was moving and called to cancel my service and ask where I should return the leased modem. They told me the modem was outdated and Charter would not be using that model any longer so I did not need to return it. Great I said....nope....they still charged me. I called and thought it was taken care of but when I received the refund check it was about $20 short. I called again and they said there was nothing they could do. They said whoever told me that was wrong and I could no longer return it for a refund. WHAT!!!! Needless to say I will never again use their service and will tell everyone I know not to as well.