Slumberland - Extremely Poor Customer Service! Buyer Beware!
Merlot Micro-suede Sectional Color Transfer to clothing - Complaint
SPRINGFIELD, ILLINOIS -- I purchased a Merlot colored Micro-Suede Sectional April 2012. It began fading onto my clothing and my little Maltese has red feet. When I called the store manager, Ed [snip], he literally blew me off and said color transfer was not covered under warranty. Told me to call the company who we purchased the extended warranty from. I told him that shouldn't be their responsibility since it had only been a couple months since purchasing. Manager was not helpful in any way and said to go ahead and call the Better Business Bureau. After contacting the manufacturer, Slumberland Corporate and the BBB Mr Ed agreed to replacing the sectional in a different color. He said he would only order another when we returned the faulty sectional. Guess he wants us to sit on the floor for 4 to 6 weeks while the other is ordered. I agreed anyway and when I emailed him telling him I would return the sectional and matching ottoman to end the situation, he called me and was extremely rude. Told me he would NOT replace the matching ottoman. Throughout the conversation he was would just say "yea right" sarcastically and then HUNG UP ON ME!!!!!
What type of customer service do you call that????? I am now forced to contact Slumberland Corporate again. They obviously don't care who they have represent their company. The warranty is as good as purchasing the items from Goodwill.... two tail light warranty! Drive it off the lot and it is your problem.