BBQparts.com - Order processing and cancellation
Charbroil parts - Complaint
DALLAS, TEXAS -- On a Monday I placed an order for in stock parts understanding that they only use UPS ground. I then sent an email asking when it would ship b/c if it ships w/in day/2 I likely would have in 3-4 i.e. end of week. (I have a lot of exp w/ UPS ground orders where I live and 4 days is way max). If not I wanted to buy some cheap "stop gap" so I would have a grill for weekend. They replied saying "they are reluctant to accept orders that need[sic] delivery before our posted delivery performance...We cancelled your order"<-!
I then replied saying no I just wanted to know when the order would ship not cancel. They replied "order cancelled" "look somewhere else"
I advise all the follow their advise and "look somewhere else". These folks are not 21st century. BTW I then looked and their "performance" from Fla to Dallas, TX is over 8 "business" days, Wow! one could drive there and back 4 times. Again, take their advise and "look somewhere else"