Kenny Ross Toyota - Worst experience of my life!
service - Complaint
MOON TWP, PENNSYLVANIA -- I took my car in for service at this dealership. Out of retaliation, my ex husband did $7,000.00 damages to my Highlander because he had a Court Order to return it to me and didn't want to.
I had an appointment to bring up my car the day before and I spoke to manager, Sam [snip], who assured me they would to a complete safety inspection on my car.
When I dropped off my Highlander, I noticed what looked like my 2004 4 Runner that my ex husband stole from me and I purchased this 4 Runner from Sam [snip] in 2009. I saw my ex coming out of the service area and was surprised to see me. He started threatening me, so I ran into the showroom and saw Sam [snip]. I asked Sam to check to see if this was my car that my ex had brought in. I had my title and registration with me. Sam took me into the service area and I gave him my title so he could check the VIN no.
Sam told me this was my car. I kept asking him, are you sure. He told me yes that the VIN no. match up. The doors were open and I noticed my GPS was on the windshield. This GPS was reported stolen by my ex to the police dept and it was ordered by a Judge to be returned to me. Also it was reported stolen from my car and reported to my insurance company. Sam said to me " this is your car. Take whatever is yours." Then Sam handed me his cell phone to call the police.
When the police arrived, he told me this was a civil matter and he could not help me. He advised me to have my attorney file contempt charges!
I later found out that Todd [snip] in service pulled the wrong paper work and had my paper work in my ex's car. Sam and Todd told me this was an honest mistake. My ex had went out and bought the same car, color, make, model, etc without my knowledge.
Sam [snip] told the police multiple times that they had made a mistake and that he told me this was my car and to take out what was mine.
My ex is so revengeful and we are still in litigation and he is in breech of a contract we signed and being sued. He will most likely be charged with Fraud and Forgery and many other criminal acts he did.
My ex threatened to sue this dealership for their incompetence and insisted the police file criminal charges against me. He wants me in jail!
I was charged with criminal charges, even though I did nothing wrong and Sam[snip] told the police he told me this was my car and to take what was mine.
Sam[snip]and Todd[snip] told me they would testify on my behalf.
When it came time for the hearing, a few months later, Sam said his boss told him not to get involved and that he was not permitted to testify.
My attorney subpoena Sam [snip], Todd[snip] and all the service records.
Sam told my attorney he was off that day and he did not want to waste his day off in Court! My attorney still subpoena him.
On the day of the hearing, Todd [snip] did not show up because his boss told him not to come. The service records were not there either even though there was a subpoena for them. The general manager of Kenny [snip] said they could not bring in the records. Sam [snip] lied under oath swearing to God to tell the truth and committed the crime of Perjury!
He admitted giving me his cell phone to call the police but lied about telling me this was my car!
We later got the service records and they clearly show that this was my car's invoice in my ex's car. They wrote Void wrong car on invoice. There were 52 invoices. They all had wrong info on them. They had my car with my ex's info and vise versa!
I was charged with a crime I did not do and now have a criminal record because of Kenny [snip]employee's mistakes and then being told to lie to cover up their mistakes. This has cost me thousands of dollars in legal fees plus all my time and time I had to miss work.
I have been a good customer for years and was treated like this.
The true criminal is Sam [snip] for committing Perjury. I can't believe the management has their employee lie under oath and commit Perjury!
If Sam [snip] is capable of lying under oath, what else is he capable of doing. How could anyone ever trust this man!
I will never do business with this corrupt dealership again ever!!!
I never had a criminal record in my life nor anything close, unlike my ex husband who was arrested and put in jail on Father's day for assaulting and harassing his children at a dance recital over a custody battle with his former ex wife.
This just goes to show you how corrupt our legal system is!
This is the worst dealership in the world... stay away from them!!
Going to this dealership was my worst nightmare!!