Jeld-Wen Windows - Jeld-Wen Window and Customer Service Review

Wood Clad Windows - Complaint

Review by plbenson on 2012-10-10

Rating:

MONTANTA -- Last year we purchased a custom home that was constructed in 2003/2004. The home had Jeld-Wen wood clad windows throughout and as it turns out, these windows are pretty much junk. The weatherstripping around the windows has cracked and separated on many of the windows, the gas seals have failed on approximately half of the windows, compromising the vapor space and allowing moisture build-up inside those windows, and the Hartford green aluminum frames have turned chalky/milky in color.

Since February of this year I have tried to work with Jeld-Wen's 'customer service', and their area representative to fix the window problems. They have given me nothing but headaches, saying everything from "those aren't our windows" (it took two months for them to admit they were their windows)to 'our second-owner warranty didn't take effect until a few months after the windows were purchased'. They have done everything in their power to NOT stand by their products and the customer service is everything but service.

In their defense, after three months, numerous emails and photos, and a dozen phone calls, they did send out some replacement weather stripping for me to install. It was the the wrong weather stripping and for a different style window and it has been weeks since I sent them an email advising them of this......they have yet to even respond back to the email.

Well, after 9 (nine) months of frustration with Jeld-Wen, their poor products and no customer service, it looks like I will need to replace all the Jeld-Wen windows in the home without a bit of help from them. The one thing I am certain of is that I will never have another Jeld-Wen product and I caution everyone to look closely at their products.....there are a lot better windows out their on the market for the same or less money.