Time warner internet - They are unethical, will not honor credit or refund due

Complaint
Review by judyvargo40 on 2012-10-10
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
RUSSELLS POINT, OHIO -- I pay my bills on line, which makes it much easier if you have a problem.

After I paid and they received and debited my account, they then called me and
sent a notice of disconnect, demanding two payments.

I was finally able to find out they had the payment, but refuse to credit the
two payments to my account. They essentially are keeping one month which
is pure fraud.

They have the worst customer service and getting into billing is impossible.

I am a great believer in reporting to every agency in the event they will
have to do the right thing.

Why Cable and Utility companies rip you off will someday change! I encourage
all of you to take action.
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