SST Tours - This is the Worse Travel Agency I've Ever Worked With

Discover & Explore Imperial Splendors Tour - Complaint
Review by Matthew on 2012-10-10
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
FRESNO, CALIFORNIA -- They made changes to the date of departure as well as canceling the advertised 'Roundtrip door to door transportation to Chicago is included (minimum of 20 travelers)". They basically called the Marquette Bank Tour Representative and me a liar about not hearing of the changes. They never contacted us. Multiple times we had to call them about what they are doing. We finally found out about the 'door to door' change when we got the final documentation. President [snip] has been belligerent to us and wants us to pay for the 'door to door' trip; then he wants the bank to pay for it. We paid money - $6338 - and expect either to cancel the contract and get a total refund for their failure to obtain our consent to these changes or obtain $300 to pay for the service ourselves. We also are seeking a reimbursement for the time and trouble we have experienced at their hands. Plus, we want on file our complaint about their deceptive business practices.

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