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Down with Guardmaster

2 Leather Couches - Complaint
Review by bebszabel on 2012-10-10
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
WESTBURY, NEW YORK -- I purchased a leather couch and love seat from Ashley's Furniture in Linden, NJ. Also, I purchased the $200-5 year warranty from Guardmaster. About 3 years after purchasing the couches I noticed parts of my "leather couches" began to puff up and peel. I right away filed a claim by fax, email, and on their website; as instructed by a representative at Guardsmaster. After 3 months of waiting, I was fed up with the wait and got aggressive with Guardmaster. With empty promises of being called back from Nadia at Guardmaster, I decided to call the sales department and long and behold someone answered the phone! They transferred me over to a receptionist, who said Frank Divine was in a meeting and couldn't come to the phone at the moment. I demanded that I speak to Frank Devine and that I would wait on the phone, until he was out of his meeting. The receptionist told me that I could not hold the phone line.....well I told her that it didn't matter since they never pick up the phone anyway and I didn't have faith that anyone would call me back...because they hadn't in the past. Eventually, Frank [snip] promised me that a technician would contact me in a couple of days. A technician contacted me back 2 days later. The technician came and took pictures of my couches and told us this could not be repaired and the couches had to be replaced. A couple of days after that I contacted the technician and he told me he had indeed sent the photos over to Guardmaster 3 days after taking the pictures of the couches. Numerous emails, phone calls, and voicemails later.....I have yet to hear anything from Guardmaster!!!!! I'm actually planning on driving to the office in Westbury, NY to handle this face to face.....I HAVE HAD ENOUGH OF THEIR UNPROFESSIONALISM!
Comments:1 Replies - Latest reply on 2012-10-11
Posted by Alain on 2012-10-11:
Anything offered by Ashley is liable to be defective including furniture insurance. Guardsman's rule of thumb is to make sure your claim, legitimate or not, is denied. If you need insurance on the furniture, you probably don't want to purchase it in the first place.

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