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Nissan Customer Service Does Not Care About Their Customer Safety!
2007 X-Terra - Complaint
Review by Epayson on 2012-10-12
Rating: 
FRANKLIN, TENNESSEE -- My 2007 Xterra has a faulty fuel sending unit plug that has started to melt, which can cause a fire to start in my gas tank or cause my car to break down. This is not a wear and tear item, it is a manufacturer’s defect. Because it was not a recalled part, Nissan says I’m fully responsible. Makes me sick to my stomach that they will not take responsibility for this. I can’t afford to repair it, so hopefully my car won’t catch fire while I’m driving it. Nissan corporate office employees…you are heartless and only care about the bottom line…not the safety and well being of your customers. I will never buy Nissan again just for the terrible customer service and the wretched disregard for their customer’s safety. Shame on you!
epayson@gmail. com
epayson@gmail. com
Comments:
Posted by trmn8r on 2012-10-12:
How do you know this part is partially melted? What is the diagnosis of a mechanic of how it became damaged? If this is simply a part that degraded on its own, and this is not a widespread problem, Nissan won't recall the part, and individual customers likely have to pay on their own. This happens a lot with cars, or it certainly has to me over the years.
Sometimes a manufacturer will give partial coverage when several people have been affected, but that is on a case by case basis.
Sometimes a manufacturer will give partial coverage when several people have been affected, but that is on a case by case basis.
Posted by CowboyFan on 2012-10-12:
As trmn8r said, especially when the vehicle is 5 years old.
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