Vitacost.com - Bad Customer Service now. Not helpful at all named Kenexia or something like that.
Vitamins - Complaint
LAS VEGAS, NEVADA -- I ordered 30 items 8 hours ago and then I found out I forgot to order one more item after I finished the transaction. The system on the website is very lame and stupid. You can remove the item you purchased after you finished the transaction but you cannot add more item if you want to buy more in 10 minutes (this is the limit time you can edit your ordered). I guess they purposely programed the system like this so the customer has to place a new order so they can make more money on the shipping fee.
So the next morning I called the customer service and this lady named kenixian (Don't even know if this is her real name) picked up the phone and her service was very unhelpful at all. I asked her if she can help me edit my order because I forgot to purchase one more item to my order. She said your ordered has been packed. We can't change your order but you have to place a new order!!!! Why is it so hard for her just to repack my order. My order is worth more than 200 dollars. And I am a repeat customer.. And then I asked her if she could help me find out specifically how many days it takes to ship to California. She just replied it takes 3 - 10 business days and she doesn't want to explain specifically. Come on, I also know it takes 3-10 days to ship to everywhere in United States. I read this on the website. She thinks I was dumb or stupid. I actually do know how many days it takes to ship from Las Vegas to California because I always order from Vitacost.com. It is usually only take 3 business days. But because this lady is so lazy and doesn't want to help at all so she just said 3 - 10 business days in general. Doesn't even ask "is there anything else I can help you today?". I was very disappointed at this lady but not at Vitacost.com. I know it is because of her that makes Vitacost.com image looks bad.
So for Vitacost upper management, please train your customer service again. Your customer service used to be great and helpful. You can lose your old faithfulness customer to another business. Please do something about it.