[X]
Write ReviewJump to 
7
Helpful
Votes
Votes
Maaco - Disappointed and ripped off!
Plantinum Paint Service for BMW - Complaint
Review by curlyn on 2012-10-14
Rating: 
KILLEEN, TEXAS -- I requested a Platinum Paint service for my 2006 Jet Black BMW 325i from Maaco of Killeen Texas in June 2012. The platinum service is supposed to have the car looking like it has a showroom finish from the factory. I dropped my car off on a Saturday with it being promised to be finished in 2 weeks. After 2 weeks, I stopped in to see what was the hold up and they told me the entire car had to be redone because the paint they used was contaminated. I understood that things can happen so when they finally finished it was almost a month. I was out of pocket $200 because the rental car was only paid by the insurance company for 10 days. When I went to pick up the car, it wasn't completed because the rocker panels and other areas still had that orange peel or rough look. So they said to bring it back in six weeks to have those areas buffed. I took the car back after six weeks and they called me back the same day to pick it up. All looked OK but the next day I noticed some white residue on the rocker panels. I returned and they buffed those areas again while I waited. The next day, the residue was again visible. I called to tell them it was back so they said bring it back in a week. I took the car back yet again to have the rocker panels rebuffed along with other areas on the hood and around the car that began to show discoloration and a dull mirror like finish all over. This time they kept the car for 2 days. When I returned to pick it up, I noticed the rocker panels still had the same problem with the white residue. The said they would have to respray those areas but that was it for me. After contacting the corporate office they said I couldn't get a refund and wanted me take the car back to the shop so they could fix the problems. After four times and the same problem, no way I was going back. I will have to pursue this case in court for a refund. Not to mention, they tore the interior on all four of my doors when they went in to remove the outside door handles to paint under them. They broke the passenger side latch and it no longer retracts. I am totally disappointed with the service provided and do not recommend this business to anyone.
Comments:
Posted by trmn8r on 2012-10-14:
To my mind, if a body shop offers a premium service to give a car a "new" look, it would be wise to look elsewhere. I have had large portions of cars repaired at a shop that just offers repair and painting - no "levels". In each case the finish looked perfect.
I'm not that surprised about the result - I can't shake the image I have from my long lost youth of tv ads for $299 for a complete paint job at Maaco. Uh oh!
I'm not that surprised about the result - I can't shake the image I have from my long lost youth of tv ads for $299 for a complete paint job at Maaco. Uh oh!
Posted by FoDaddy19 on 2012-10-15:
I've never seen a car come out of a Maaco with acceptable looking paint. You get what you pay for. Generally speaking a quality paint job (entire car) will run at least $2000 from a reputable independent shop. When I was in college a worked part time at such a shop, A good 20% of our business was comprised of disgruntled Maaco customers.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
