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Coach - Will not stand behind product
Purses
Review by fmgard on 2012-10-15
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NATIONWIDE, GEORGIA -- Coach to supposedly being a high end handbag has poor customers service and will not stand behind their product. I purchased a Coach leather handbag for my wife. Less than a one into owning this purse the zipper started to come tear out. Carried it to a store and was charged $20 to ship it off to be fixed or replaced. Received a card from Coach with less than one-half what was paid for the bag. DO NOT BUY COACH. Go to a designer that will stand behind their product. Coach is not worth the money. In addition, terrible customer service. My wife called about the money and was told nothing could be done. There is something that can be done. Never purchase another Coach bag. There are to many other designers out there to have to put up with their poor product.
Comments:
Posted by trmn8r on 2012-10-15:
Did you intend to write "less than a year into..."?
A zipper is a wear item - it is possible that has something to do with the result. The $20 fee is advertised. Which specific part of the warranty do you feel they did not stand behind?
A zipper is a wear item - it is possible that has something to do with the result. The $20 fee is advertised. Which specific part of the warranty do you feel they did not stand behind?
Posted by gabrielle on 2013-03-28:
If you purchase an expensive good quality leather item, it should not show wear or damage with normal use in a month, or even a year. Coach says they sell the best quality leather products. If they feel that this true, they would replace obviously defective items without any problem.
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