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Sprint - Refusal to cancel account

Complaint
Review by emcdonel on 2012-10-15
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
INDIANAPOLIS, INDIANA -- I went to a Sprint store to cancel my account. I was told I would need my PIN. I told them I had no idea what that might be, as my husband set up the account and he could not tell me what it was if he ever knew. I called customer service and they said they could help me but first I would need to give them the password. I could not because I don't think there was ever a password. After more calls, the company sent information to my address saying the PIN was changed, and I could access this online. I went online and got no further than the password request. Trying to get information on this by checking the "forgot password?" box, then filling in phone number and email, I got the message that there is no password assigned to that number. The same thing happened with the user name box. It seems there has never been an assignment of name or password I must have to cancel the account. Furthermore, trying to talk to these people on the phone is like talking to a fencepost. Does it take legal action to get this cancelled?
Comments:
Posted by trmn8r on 2012-10-15:
I haven't seen other complaints about Sprint customers who have had trouble verifying their identity.

I had a lot of trouble setting up an online account with a bank once. It turned out not to be indicitive of their service overall, but an anomaly. My advice would be to persevere by phone, which is how I resolved my issue. It can be a pain and take multiple calls, but you have incentive. Good luck.

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