Overstock.com - Where is My Order?

Complaint

Review by my 2 cents on 2012-10-15

Rating:

I ordered a light fixture from Overstock.com and paid for expedited shipping to insure getting it in 2 business days. When I called at the end of the 2nd business day I learned my order was shipped and attempted to be delivered to the incorrect address. Overstock's response appeared genuine at
the time and guaranteed a replacement light fixture was being sent out overnight and guaranteed it would be delivered in 2 days. Guess what? did not happen either. They really dropped the ball on this one and it seems there is no one who is accountable for not following through with the promises.
I will not be ordering from Overstock in the future - ever!

Comments (3)

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Comments:

Posted by melissa253 on 2012-10-16:

That just happen to me with Direct TV. I ordered a replacement box and the CS guy told me that they ship 2 -day by FedEx. That was Saturday and I got it today-Monday. Turns out the FedEx actually received it on Saturday (to my State) but they just didn't deliver it.

Posted by melissa253 on 2012-10-16:

Above correction. I ordered the replacement box on thursday and was suppose to receive it by Fed X on Saturday. It came on Monday

Posted by O.co on 2012-10-16:

I’m so sorry to hear about that. If you could please send your order info to social@overstock.com, we would be happy to see what can be done.