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Some of the WORST Customer Service I've EVER Experienced. (EVER)
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MADISON, TENNESSEE -- On 9/28/18, I placed an order online. When I got to Wingstop, it wasn't anywhere to be found. (After looking at my online receipt after leaving, I caught an error that the so-called manager and his manager didn't even catch; right city, wrong state. It should've been Madison, TN not Madison, WI) When the guy kept telling me that they had no record of my order, I asked how I would be compensated for the error. He said I could have my money back "more food... whatever." Initially, I was fine with the food.

When he asked me what my order was, I handed him my phone so that he could see it. He said, "You need to write it down. I'm busy." RUDE. That's when I asked who his manager was because he had already debated with me about the order in the first place (remember, I showed him my phone and he didn't see that it was another state and I didn't notice it either until after leaving).

I waited for about 10 minutes without him explaining what exactly I was waiting for. When I asked, he said that he was waiting to call his manager; he took calls and orders during this time. He finally asked for his manager's number (by yelling for it to another staff member) and got his manager on the phone. After a few minutes, he then switched over to Facetime. I said *several times* that I needed his manager's number. The guy kept blowing me off. I reached to get the same highlighter to write down the number and he said, "Reaching all over the counter and " to which I replied, "I guess we're all being unprofessional tonight." (Still very calm at this point; the staff can vouch for that.)

When his manager asked to speak with me, I took the phone and walked away from the counter (because it was crowded). The "manager" said, "Don't be goin' nowhere with my phone...come back here with my phone." (What do I want with your phone?!) I said, "I'm stepping right here so I can hear." He said again, "Don't be walkin' off with my phone" (SMH) and I pointed to where I was going and he said, "Alright" (not happy about it, though).

His manager got the information he needed and I gave the guy back the phone. I said, again, about three times that I needed to speak with his manager and he said, "OK, I got you" but *never* told the manager and never gave him the phone back while he was on the line.

After giving me back my money, I said, "I still need his phone number." He yelled back to a staff member for it and said the first three numbers. I asked for that same highlighter and he said, "Look, just put it in your phone." I said, "I'm asking for the pen because you just had an issue with me taking it." He shrugged and said, "Oh well." I said, "What is his [I know his name but I'm leaving it out on purpose] number?" and the manager said, "You got your refund, you good."

I then looked to the staff and asked them what the number was. You could tell they were conflicted. He said, "I'm the manager. Don't give her nothin'" and then looked at me again and said, "You good. Bye." WOW. My response? "You're getting fired." I left without my keys and went back to get them.

Again he said, "Don't give her nothin'" and again I said, "You're getting fired" to which he said, "So. I don't need this job" and by then I was HOT. My last words were "CLEARLY you don't!" and I left and called Wingstop's customer service line (which btw, only put in my report that the manager was rude and disrespectful until I asked them what exactly was in my report make sure to always ask. The "gloss over approach" isn't going to work in this case). I am now waiting for the manager's manager to call me back. According to Wingstop's "hotline", although complaints are routed immediately, they have no clue when someone will get back (again SMH). I'm giving it 72 hours.

If the manager's manager doesn't handle this, I'll keep pushing until *someone* does because 1) I'm trying to figure out what kind of training this "manager" has to even be in that position (a couple of weeks ago, the same guy asked me my name five times in a row) and 2) I firmly believe that if he felt *that* comfortable being *that* rude, he's been that way with others...so the fact that he still has a job, let alone a management position, boggles the mind. Adding insult to injury, as of 10/5/18, I have not received one call from a manager, etc. even though I've called every other day and two customer service agents told me that my call has been expedited. (The subtext? They couldn't care less.)

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Wasted my last $26.00 at Wing Stop
By -

CEDAR HILL, TEXAS -- My last $26.00 wasted at Wing Stop in Cedar Hill Texas on New Year'€™s Eve. I called the Wing Stop and ordered a "35" €piece which includes a large order of French Fries. I asked for ½ Lemon Pepper and ½ Original Hot. When I picked the order up and got home I realized they only gave me maybe 10 drumsticks and a few of the other wings were fried really hard. So I called back and told them over the phone that I only had a few drumsticks and some of my wings were fried too hard. The girl over the phone told me to bring the food back and they would take care of it.

So when I arrived I told the girl at the counter who I was and she took my wings out the bag and walked to the back of the store and I assume she spoke with her manager. She probably stayed in the back maybe 5 minutes with the food. When she returned she walked up to me while closing my food back up and said, I can't return these because "YOU LIED."€

She said, "you told me there were no drumsticks in the box" and she was going through my box using her bare fingers to pick up my food and show me that there were drumsticks in there. I told her that I never said that and why were her hands in my food?? I became furious at that point and told her to give me my money back. She said, "let me get the manager". When the manager arrived at the counter she never spoke, she walked up and said, "you didn'€™t order a full drum. You should have asked for all drumettes" while reopening my food again.

I told her "I didn'€™t ask for all drumettes - I wanted an equal amount of each and besides that look how dried out the wings are." She said she was not going to give me my money back and she was not going to replace it either while she also was talking over my food while it was open. I asked her "what am I supposed to do with this food because your staff's bare hands have been all over my food." I said "besides that if you knew that you were not going to replace my food why would you allow them to bring it to the back openly and allow them to touch it??"

She replied, "whatever type of problems you are having at home don't bring them in here."€ I said "I can'€™t do anything with this food." She said "WHAT MAKES YOU THINK YOUR GERMS ARE BETTER THAN OURS?"€ I said "you are not the one who has to eat this." She immediately became irritated of me asking for a replacement. She began to raise her voice and told me again "€œNO"€ she was not going to give me anything and if I didn'€™t like it, I could call the Police.

This all happened in front of maybe 8€ people in the store. While another customer was complaining of how slow the service was. The manager walked off and proceeded to fix orders for the other customers and left me standing there for maybe 10 minutes and I finally asked another associate for the owner'™s phone number.

Needless to say, I left the store with no food for me and my kids on this day. I attempted to reach the owner but no response. Wing Stop stole my money and gave me horrific customer service. I was embarrassed and belittled. Please help me get a refund and report them to the BBB along with the health Department. I think I can say, they broke all the rules of bad food! They should have had a sign to say "NO REFUNDS. ALL SALES FINIAL."€ Signed, Hungry, Mentally Abused and left with Germs.

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Customer Service Is Horrible With Refunding Money
By -

CEDAR HILL, TEXAS -- I have spent my money at different Wing Stop and called in plenty of orders without a problem until I called in a order at the Cedar Hill, location to find out the wings and the customer service that I have always received is not the same in Cedar Hill, TX. The customer service is horrible, they don't like to make your order over if you complain about something, I order a 35 piece and the fries was hard. I never touched the wings and they only wanted to replace the fries without replacing the wings.

The manager took the fries out of the bag and stated that they did not look hard to him. I told him they may not look hard to him but they taste hard to me. He advise he would fix the fries over but not the wings. I explained to him if I wait until they fix my fries over and they don't replace my wings my wings will be cold by the time I get to Desoto. I had already paid by credit card and asked for a refund and the manager advise that I would have to call the corporate office to get a refund.

I left the whole order on the counter because at that point I just wanted my money back. I called the corporate office and they stated they were individually owned and it is up to the manager of that store. I finally spoke with the owner and the manager lied to him about the whole situation, the owner advise he was willing to make it right and to call him back later on that day because they were very busy at the store. I still have not been able to reach him again or get my money back or my order replace. PLEASE CHECK YOUR ORDER BEFORE PAYING!

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Wing Stop Rating:
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1.0 out of 5, based on 2 ratings and
3 reviews & complaints.
Contact Information:
Wing Stop
5501 LBJ Freeway Suite 5
Dallas, TX 75240
972-686-6500 (ph)
www.wingstop.com
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