Petsmart Banfield - Cash Over Care
Cat Care - Complaint
MESA, ARIZONA -- I took my cat to Banfield at Petsmart on Stapley and Baseline at 11:45AM. I reported symptoms of labored breathing and weight loss. I was told it could be serious, and that for $54 extra, he could be taken care of immediately, or I could wait for an appointment at 1PM. I returned at 1PM and was told I didn't have an appointment and without paying the emergency fee of $54, my cat would just have to wait. The personnel were arrogant and unconcerned about the cat, only saying that unless I agreed to their emergency fee, I would continue to wait. The person at the counter refused to give an estimate as to how long. They continued to sell their prescription foods and health care programs to others in their empty store as my cat sat wheezing and coughing right on the counter in front of them. I asked for the Petsmart manager, who did little, saying has has little control over their behaviour. These Banfield people are the rudest, most dispassionate people I have ever dealt with regarding pets. I mentioned to the manager that I may never come back, but this did little. I finally had to take my cat elsewhere to receive care and I'm very happy I did. The local vet, closer to my house, took care of my cat immediately, spending plenty of her time carefully explaining my pet's problem. On the way out, I told the Banfield people I would never bring another pet to them, and they couldn't have cared less.