Circuit City Complaint - Buyer Beware - Avoid Circuit City Rebates
Last October I bought a 512MB Fuji memory card as a birthday gift for my mother. I would have bought the 256MB card, but Circuit City was offering a $40 rebate on the 512MB card that particular week. This rebate made the price equal to the 256MB card, OR so I thought. A couple of weeks after I submitted my rebate information, I went to the Circuit City rebate site and found out that my rebate was considered invalid - with no other explanation. I emailed Circuit City to find out why, and although no explanation was given, the representative said she would process my rebate as a one time courtesy. About a month later, I received a letter from Circuit City saying that they had invalidated my rebate - again no explanation given.
I checked and double-checked to make sure that the model I was buying was the correct one for the rebate. I also checked and double-checked the rebate form to make sure that I followed all instructions in order to redeem my rebate. It appears to me that not only does Circuit City NOT honor their rebates, but the word of their customer service representatives means absolutely nothing as well. I cannot believe that any store would consider this good business, or a way to keep good customers!
I currently have two items under their protection plan; other than going into a Circuit City for service on these items, I will never set foot in a Circuit City store again! I will also make sure that everyone I know understands the risk they are taking anytime they buy anything with a rebate from Circuit City.