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Expedia - BEWARE!!!
EXPEDIA Hotel booking service - Complaint
Review by losyaxons on 2012-10-16
Rating: 
"Beware!!!"
We attempted to check in to the ANEMON Hotel in Denizli, Turkey on Sept 27th, 2012. OGUR, the front desk manager refused to even look at our EXPEDIA confirmation number and said he had no rooms available. The hotel was obviously double booking rooms already sold to EXPEDIA. We were told to leave and that there were no rooms at any of the other hotels either. We checked in to the better located North Point Hotel. When we attempted to recover our money from the ANEMON, they told EXPEDIA we were shown a room which we refused and now they are actually trying to keep the money! Expedia is siding with the hotel and has told us they can do nothing, even though the hotel is blatantly trying to steal from us and the hotel video would prove us right. Thankfully, we have American Express and will recover our money. We will not use EXPEDIA again and recommend others avoid them as well. The ANEMON HOTELS organization is dishonest and readers should not trust them either.
We attempted to check in to the ANEMON Hotel in Denizli, Turkey on Sept 27th, 2012. OGUR, the front desk manager refused to even look at our EXPEDIA confirmation number and said he had no rooms available. The hotel was obviously double booking rooms already sold to EXPEDIA. We were told to leave and that there were no rooms at any of the other hotels either. We checked in to the better located North Point Hotel. When we attempted to recover our money from the ANEMON, they told EXPEDIA we were shown a room which we refused and now they are actually trying to keep the money! Expedia is siding with the hotel and has told us they can do nothing, even though the hotel is blatantly trying to steal from us and the hotel video would prove us right. Thankfully, we have American Express and will recover our money. We will not use EXPEDIA again and recommend others avoid them as well. The ANEMON HOTELS organization is dishonest and readers should not trust them either.
Comments:
Posted by Alain on 2012-10-16:
As you can tell from reviews both here and on other sites, third party travel contractors such as Expedia tend to do a less than stellar job should any problem occur with your bookings, whether it be with hotels, airlines or rental cars. They claim to give you a bargain price, but reality is that the aggravation and lack of customer service usually isn't worth what you may (or may not) save. When you book directly, you are the customer and not the contractor and you will often receive better customer consideration as a result.
Posted by CowboyFan on 2012-10-16:
I have been to Turkey, and there are some nice little hotels that are part of american chains. They worked out great. The problem with Expedia is that it is only the booking agent and will believe the hotel, if they misrepresent what occurs.
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