Expedia - BEWARE!!!
EXPEDIA Hotel booking service - Complaint
We attempted to check in to the ANEMON Hotel in Denizli, Turkey on Sept 27th, 2012. OGUR, the front desk manager refused to even look at our EXPEDIA confirmation number and said he had no rooms available. The hotel was obviously double booking rooms already sold to EXPEDIA. We were told to leave and that there were no rooms at any of the other hotels either. We checked in to the better located North Point Hotel. When we attempted to recover our money from the ANEMON, they told EXPEDIA we were shown a room which we refused and now they are actually trying to keep the money! Expedia is siding with the hotel and has told us they can do nothing, even though the hotel is blatantly trying to steal from us and the hotel video would prove us right. Thankfully, we have American Express and will recover our money. We will not use EXPEDIA again and recommend others avoid them as well. The ANEMON HOTELS organization is dishonest and readers should not trust them either.