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Ally Loan Company - Ally is a Joke

Car Loan - Complaint
Review by violetsareblue on 2012-10-16
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
Honestly, this company is a joke. It's so unfortunate that GMAC was taken over by them. I've never delt with a more inept, unorganized, and ill mannered company. The way they spoke to me was degrading, when they themselves had not a clue what they were talking about. Also, unless you are VERY forceful, good luck getting a supervisor on the phone.

I found out the are based in the Phillipines also, which doesn't score them any brownie points. They screwed up my payments again and again, and also tried to pull the whole 'late fee' scam on me as well. It's just disgusting that a company like this even exists. But unfortunately, IT DOES! If you want to keep from pulling you hair out during a three hour long phone call, resulting in hardly any answers at all, DON'T DEAL WITH ALLY!
Comments:2 Replies - Latest reply on 2012-10-16
Posted by Kris10 on 2012-10-16:
Sorry, what 'late fee scam'? I know what a late fee is, but how are they trying to scam you with them?
Posted by Happy101 on 2012-10-16:
I've had two auto loans with Ally and always use their website to make my payment, never had an issue with a late fee. First loan was during the transition from GMAC and it was seamless. Sorry you're these issues but for me they've worked out well.

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