Pep Boys - Taken advantage of
MONROEVILLE/WILKINS TWP, PENNSYLVANIA -- My daughter recently took her car to a local Pep Boys store to have new tires put on her car. She was quoted a good price for the tires and the sales clerk she spoke with was knowledgeable on the product, friendly and very helpful. At this point she was pleased and decided to purchase the tires from the store.
What happened next is typical garbage that you hear about but hope it never happens to you. She was contacted by the store to say that her serpentine belt was cracked and needed to be replaced at a cost of $200.00! She thought something may have been wrong with the belt so she agreed to let them change it. But for a cost of $200.00 really? That is ridiculous. There is no way that belt and the labor to install it would have cost $200.00 at any other reputable garage.
She was then told that her bushings needed to be replaced as well but it was decided that the work could wait until later.
She was once again contacted stating that she needed a some type of a cam kit (?) on her car. At this point she was extremely upset and I could not understand a word she was saying. This “kit” also resulted in a charge of a few hundred dollars. Her total is now in the $900.00 range.
I have heard stories of Pep Boys overcharging customers and making repairs that do not necessarily need to be done and now we have had the unpleasant experience ourselves.
It’s a shame as I too am due for 4 new tires on my car and was considering taking it to the same location she has. After what has transpired today, I will never take my car or refer anyone to any of your stores for any type of service. I won’t even enter one of your stores to purchase an air freshener.
I truly feel that they saw a young women coming into the store alone and she was taken advantage of.