Staples: Superman Booth of the new century
Tech Support - Compliment
LAKE STEVENS, WASHINGTON -- I am (trying) to leap into this century's technology, but it's rather overwhelming. After receiving extraordinarily helpful responses from the tech support team at the Lake Stevens branch (in particular, Tyler Knoll), I have come to think of Staples as my "Superman Booth" where the support technicians can help me change out of the last century and leap Incredibly Tall Information Technology Buildings in a single bound.
I've received consistently courteous responses to every question, comprehensive answers without patronization, and willingness to go above and beyond the call of duty to make sure my computer needs (including deadlines) are met. So far, this has been true of Tyler, Aaron, Jeremy, and Chris (the members of the tech support team I've met). With such consistent responses, I assume the team members I haven't met are equally helpful.
In addition to the outstanding tech support, the customer service reps who assist with non-technical office supply needs are very friendly and readily available.
It's nice to be able to count on a local supplier AND helpful technical support!