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AT&T - HERE WE GO AGAIN
Billing - Complaint
Review by miminaguib on 2012-10-16
Rating: 
ATLANTA, FLORIDA -- Is At&T a rogue company? Why it does not allow its customers to reach it to discuss their problems? Where does it earned its power of lawlessness? If you try to reach this company to dispute a charge, it does not provide you of any means for doing so. You cannot reach it by e-mail or by fax. Or if you call it by phone you are in for an agony of waiting for hours until you give up or get disconnected. Worse, you would be told someone will call you back which never happens. If you send to them a regular mail you know where that goes. And if you by any chance or miraculously find someone to talk to there is no evidence of what you discussed or agreed upon, even though you are told that you are on a recorded line. The result always that you are screwed up. The irony is that this company specialized in communications. But they do not allow their customers to communicate with them. What kind of power does this company have? Do we live in the USA or in Somalia where there are pirates?
The sad part is that I worked for this company which was called Ma Bell at the time and I thought it was the most respectable, the most ideal and the most ethical company in the World. Today its CEO threaten to sue you if you talk to him. By that he is protecting the gang of pirates he is overseeing.
It is not my first encounter with AT&T but I am sure it will be the last.
In short, during the month of August I requested a home phone and Internet connection which were never completed for over ten days from the scheduled date. Despite calling the company for over five hours everyday in no avail I decided to cancel. After long hours and wait I was successful to talk to someone and I was told it was cancelled. A bill came in the mail which was delivered by mistake to a neighbor, who thought it was her bill and paid it. After she realized her mistake she gave me the bill expecting me to pay, since it was my account. AT&T since deleted the account but would never refund the money. There is no record of the account since it was deleted. Is this an act of theft? How can I dispute a charge of $137.29? It is incomprehensible how a respectable company can scam its customer this way. This is a rip off. I need to get my refund now. I am determined this time to teach AT&T a lesson in honesty .
The sad part is that I worked for this company which was called Ma Bell at the time and I thought it was the most respectable, the most ideal and the most ethical company in the World. Today its CEO threaten to sue you if you talk to him. By that he is protecting the gang of pirates he is overseeing.
It is not my first encounter with AT&T but I am sure it will be the last.
In short, during the month of August I requested a home phone and Internet connection which were never completed for over ten days from the scheduled date. Despite calling the company for over five hours everyday in no avail I decided to cancel. After long hours and wait I was successful to talk to someone and I was told it was cancelled. A bill came in the mail which was delivered by mistake to a neighbor, who thought it was her bill and paid it. After she realized her mistake she gave me the bill expecting me to pay, since it was my account. AT&T since deleted the account but would never refund the money. There is no record of the account since it was deleted. Is this an act of theft? How can I dispute a charge of $137.29? It is incomprehensible how a respectable company can scam its customer this way. This is a rip off. I need to get my refund now. I am determined this time to teach AT&T a lesson in honesty .
Comments:
Posted by onlooker on 2012-10-17:
Registered mail and small claims court - might be your only recourse.
Good luck.
Good luck.
Posted by ok4now on 2012-10-17:
OMG...This has to be the worst customer service post. You did everything right and still got screwed. It makes you wonder how a company can treat its customers so badly and still stay in business. Part of the answer is they take advantage when you are under contract with them. Now they can ignore & abuse you. Don't like it? Cancel and get whacked with a hefty early termination fee. They hold you hostage.
I played this game with T-Mobile. Same customer abuse. I'm now with Cricket and NO contract. Okay they also have complaints but their service works for me. For $50 bucks a month I have unlimited talk, text and internet. Yes they throttle you back after heavy internet usage but that's not important to me. I can talk and text 24/7 with no surprises. If I'm not happy I can walk with no termination fee. This works for me.
I played this game with T-Mobile. Same customer abuse. I'm now with Cricket and NO contract. Okay they also have complaints but their service works for me. For $50 bucks a month I have unlimited talk, text and internet. Yes they throttle you back after heavy internet usage but that's not important to me. I can talk and text 24/7 with no surprises. If I'm not happy I can walk with no termination fee. This works for me.
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