Charter - Invoice states Past Due & Final Notice Before Disconnect Rcvd when Bill Was Current
Internet Service - Complaint
RICHLAND, WASHINGTON -- I just began service with Charter Communications on September 17, 2012. The invoice I received was actually dated the same day and indicated payment of $61.25 was due by October 14th. They received (per their automated phone system) our payment October 12th (2 days early).
The next invoice for $39.99, due November 3rd, was dated October 7th (7 days before the first invoice was due) and indicated a "Past Due Balance" of the original $61.25, which was paid October 12th.
I just received a "Final Notice Before Disconnect," dated October 11th (3 days before the first invoice was due) and 3 weeks before the 2nd invoice was due). That notice indicated I owed for both invoices ($101.24) and that "if payment of your outstanding balance is not made upon receipt of this letter, the service will be disconnected, a fee will be required to reconnect, Charter's field staff will reclaim all provided equipment, your account may be listed with a credit bureau as delinquent, and your account may be turned over to a collection agency." That disconnect notice didn't even give me until the 2nd invoice was due (Nov. 3) to pay all "outstanding" payments, which on October 11th neither were due.
I have never been a Charter customer previously and I'm already considering changing internet providers. How idiotic and out of touch can a company be who purports to be a "service" provider.