Wholesale Furniture Brokers - Great Customer Service
Sectional Couch and Ottoman - Compliment
KAMLOOPS, ALASKA -- Best Customer Service I've had in a long time!
I ordered a sectional couch off of Wholesale Furniture Broker about 2 weeks ago. A couple days after placing my order, I've stumbled upon the online reviews which to be honest, scared me a lot. I called WFB in attempt to cancel my order and get my money back, but since the order had already shipped, I would've been looking at a 20% restocking fee; which I did not want to pay, obviously. The sales representative,
Savannah Kirpane, was very polite and empathetic towards my dilemma and managed to convince me to follow through with my order.
So I decided to stick with my order and hope for the best, and this is exactly what I got when my couch arrived to my door in Calgary after 12 business day; exactly like promised. My wife and I were thoroughly surprised with the quality of product we received. The sectional came exactly as advertised online, was very comfortable and no pieces were missing or damaged.
I've been working in the retail business for close to a decade now, and I can assure anyone that no business has a perfect "extremely satisfied" track record of customers; but through my experience with WFB I found that the company actually cared more about their reputation than my money; and they delivered.
I understand the hesitation one would have after reading the bad reviews online, but hopefully my experience can turn things around for any skeptical person out there.