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Verizon - Fradulent Promotions
TV, Internet, Wireless and Wired Telephone Service - Complaint
Review by xfed on 2012-10-17
Rating: 
On October 12, 2012 I received a letter from Verizon/Fios with an offer of 6 free DVD rentals at Redbox if I would call 888-223-6792 and listen to their presentation on Fios. At the conclusion I was told that I would receive an email with the Redbox "codes" for the free movies. On Wednesday October 17, five days later. I called Verizon at 888-223-6792 and requested the status of the movies. I was told to call 866-948-1296. I confirmed the number to make sure I had written it down correctly. I dialed this number and was told it was AT&T. I hung up and redialed and was again told it was AT&T. Whomever I spoke with at Verizon foolishly referred me to AT&T as a joke. Verizon is responsible. I would recommend anyone with Verizon Service, residential, business, wireless, TV or internet, to terminate that service. This is an irresponsible company using fraudulent promotions and acting in an unprofessional manner.
Comments:
Posted by trmn8r on 2012-10-17:
I can't imagine anyone with VZ would terminate their service based on your personal experience - most of all because that isn't human nature, but additionally there is no monetary loss, identity concern, etc.
I had a similar thing happen when I was investigating a promotion that was a cooperative effort between Dell and VZ. At one point, Dell gave me an ATT tel # when I was supposed to be getting a VZ #. It is possible this was an honest mistake - when two or more large companies are involved in promotions, I have found it very difficult to get to the bottom of issues.
I had a similar thing happen when I was investigating a promotion that was a cooperative effort between Dell and VZ. At one point, Dell gave me an ATT tel # when I was supposed to be getting a VZ #. It is possible this was an honest mistake - when two or more large companies are involved in promotions, I have found it very difficult to get to the bottom of issues.
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