Don't Waist Your Money On AAA Membership
Membership Services - Complaint
SANTA ANA -- I have been a AAA member for 25 years. What a waist of money!!!I took a family vacation to Portland, or in July 2012, for a family reunion. Upon arrival at the airport we rented a car from enterprise, knowing we will get our AAA discount on the car at the end of the trip, four days later. Upon return to the airport, we had a $580.00 Total payment due on our credit card!!I hit the roof and called AAA asking why? I was told by Mr. Micheal [snip], the supervisor to customer service with AAA, that they do not honor or work with enterprise any more!!! I told him how am I to know that? He said they do not notify members on these issues!!! My feelings are that AAA does make business decisions without the member's awareness behind the scenes and the chances are members get upset but eventually drop their complaints and move on!!!
For the past several months, I have written formal complaint letters to their president/CEO Robert [snip], communicated with Mr.[Snip], again followed up 15 times on the status of my complaint!!! Up to now, I have not received any resolution, get my refund, or communication back from their complaint department. The customer service complaint department is a total joke!!! They ignore letters, faxes, and you can't reach them unless you fax them....Still they don't respond!!! Wow what a great company!!! When I call to follow up, they are surprised as to how many times I have called to complaint about their customer service and how they ignore customer related issues!! Mr. [Snip] always has a excuse, or does not return calls. When he does, he blames it on the other company!!!I have been passed around from one supervisor to another, even talked to a supervisor's supervisor!!! This is not a complicated thing, just refund the damn money!!!!! How hard is that??? From California to Texas and then back organ the follow up calls go around and around!!! Still no resolution and I'm aggravated like hell with AAA!!!! I have to thank enterprise, because they were nice enough to give me a 20% discount equal to $40...That's more than I can say about my own membership of 25 years with AAA which did not do crap for me!!! The AAA does not deserve my money....Nor would I want membership with AAA any...I cancelled my membership on the phone and demanded to get my prorated membership refund.... My money was wasted on them for so many years....I have been a loyal customer.....What happened to their loyalty to me???? People.....Save your money...This AAA is not what it used to be....They are greedy, irresponsible, and so secure with their jobs that they pass you around, giving you run around until you get tired and drop your complaint...I deserve so much better than them.....I feel bad wasted my time believing in AAA!!!! Is it the company policy to ignore members???? You tell me. Shame on you AAA...... You are disgusting taking advantage of good members like me....