[X]
Write ReviewJump to 
5
Helpful
Votes
Votes
Music123.com Complaint - Complaint for Music 123 - musical instrument purchase drum set
musical instrument purchase drum set - Complaint
COLORADO SPRINGS, COLORADO -- WARNING...WARNING...WARNING...DO NOT DO BUSINESS WITH MUSIC 123, they ruined Christmas for my kids. I ordered a Ludwig LR1325EC Accent Custom Power Drum Set (5 Piece, Satin Blue) on Dec 9, 2005. I received four packages throughout the week of 12 Dec 2005. I did not receive a floor-tom or the smaller tom that is mounted on the bass drum. These were the large pieces I noticed missing, there may be hardware that I don't know about. I called the customer service department on Dec 20 in hopes of having a complete drum kit by Christmas. The Music 123 customer rep said she would ship the missing pieces and do an inventory search for the missing items. I called FedEx on 23 Dec to see if there was a package/s routed to my house. FedEx confirmed they had nothing. Music 123 was not honest with to me. I called a MUSIC 123 customer service rep as soon as FedEx gave me the news. This rep said they would have to do an inventory search and it would take 3 or 4 days. I told her they did an inventory search starting on or around 20 Dec. "It has already been three days, now your telling me it will be another 3 or 4 days longer, why has the story changed?" The rep hung up on me. I called back. It took me a minimum of 20 minutes to get through to their customer service reps each time I called. Probably a good indication that there are many people dissatisfied with MUSIC 123 business practices. The new Music 123 customer rep I spoke with gave me her extension and told me to call back on 28 Dec. I called 5 times on 28 Dec and got her voice mail every time. I called the customer service line to speak with somebody and not a voice message. After about 30 minutes on hold, I spoke with another Music 123 customer rep. This rep put me on hold for about 5 minutes to figure out what the status was on the missing pieces. When she got back to me, she told me she couldn't get anybody from the parts department. I told her I was tired of the run-around and I was going to file fraud charges, file a complaint with the Better Business Bureau (BBB), and call my credit card company to dispute the charges for the missing drums.
On 28 Dec, I left a message on the given phone extension of the dollar charges I am disputing along with my phone number and order number. On 29 Dec, I left a message indicating the BBB complaint number filed against MUSIC 123 along with my order number, and my phone number. I haven’t heard a peep from MUSIC 123, except for confirmation of $90.00 credited to my account because I found the same drum kit for $100.00 less from a different store, so much for price matching. Today is 2 Jan 06 and still no resolution with MUSIC 123.
By the way, other people have filed complaints with the BBB about MUSIC 123 business practices. I have filed a fraud complaint with the New Jersey Attorney General. My next letter will be to the Ludwig drum company and ask they not do business with MUSIC123. Being in the military, I will warn my fellow serviceman on the military consumer fraud website.
SURPRISE!!! The picture MUSIC 123 shows on their website of the Ludwig LR1325EC, appears to be a different drum kit. Wow, another surprise or the old bait and switch scam?
On 28 Dec, I left a message on the given phone extension of the dollar charges I am disputing along with my phone number and order number. On 29 Dec, I left a message indicating the BBB complaint number filed against MUSIC 123 along with my order number, and my phone number. I haven’t heard a peep from MUSIC 123, except for confirmation of $90.00 credited to my account because I found the same drum kit for $100.00 less from a different store, so much for price matching. Today is 2 Jan 06 and still no resolution with MUSIC 123.
By the way, other people have filed complaints with the BBB about MUSIC 123 business practices. I have filed a fraud complaint with the New Jersey Attorney General. My next letter will be to the Ludwig drum company and ask they not do business with MUSIC123. Being in the military, I will warn my fellow serviceman on the military consumer fraud website.
SURPRISE!!! The picture MUSIC 123 shows on their website of the Ludwig LR1325EC, appears to be a different drum kit. Wow, another surprise or the old bait and switch scam?
Comments:
Posted by wholuvzu2003 on 2006-08-23:
We ordered from music 123 around the same time. Xmas gifts for the kids. Waited and waited and waited some more...nothing came. We called to see what their story was and we were told that the stuff has to be shipped to them first!!! WHAT?!?!? Long story short: WE CANCELLED THE ORDER and ordered the same thing from musicians friend who got the order to us in 2 days and saved us about $300!
On the bright side the customer service people at music 123 were very pleasant :P
On the bright side the customer service people at music 123 were very pleasant :P
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
- Don't trust them to honor their price match - ESP EC-1000 Guitar
- 3rd broken product (consecutive!) - vox actv4mini
- Please Check Your Bank Account - If you ever order from Music123 - Fradulent Charges from Music123
- Horrible Experience - Won't Repeat This Mistake - Gibson Robot Les Paul Guitar
- Ordering Ordeal - Ordering