Music123.com Complaint - Complaint for Music 123
COLORADO SPRINGS, COLORADO -- WARNING...WARNING...WARNING...DO NOT DO BUSINESS WITH MUSIC 123, they ruined Christmas for my kids. I ordered a Ludwig LR1325EC Accent Custom Power Drum Set (5 Piece, Satin Blue) on Dec 9, 2005. I received four packages throughout the week of 12 Dec 2005. I did not receive a floor-tom or the smaller tom that is mounted on the bass drum. These were the large pieces I noticed missing, there may be hardware that I don't know about. I called the customer service department on Dec 20 in hopes of having a complete drum kit by Christmas. The Music 123 customer rep said she would ship the missing pieces and do an inventory search for the missing items. I called FedEx on 23 Dec to see if there was a package/s routed to my house. FedEx confirmed they had nothing. Music 123 was not honest with to me. I called a MUSIC 123 customer service rep as soon as FedEx gave me the news. This rep said they would have to do an inventory search and it would take 3 or 4 days. I told her they did an inventory search starting on or around 20 Dec. "It has already been three days, now your telling me it will be another 3 or 4 days longer, why has the story changed?" The rep hung up on me. I called back. It took me a minimum of 20 minutes to get through to their customer service reps each time I called. Probably a good indication that there are many people dissatisfied with MUSIC 123 business practices. The new Music 123 customer rep I spoke with gave me her extension and told me to call back on 28 Dec. I called 5 times on 28 Dec and got her voice mail every time. I called the customer service line to speak with somebody and not a voice message. After about 30 minutes on hold, I spoke with another Music 123 customer rep. This rep put me on hold for about 5 minutes to figure out what the status was on the missing pieces. When she got back to me, she told me she couldn't get anybody from the parts department. I told her I was tired of the run-around and I was going to file fraud charges, file a complaint with the Better Business Bureau (BBB), and call my credit card company to dispute the charges for the missing drums.
On 28 Dec, I left a message on the given phone extension of the dollar charges I am disputing along with my phone number and order number. On 29 Dec, I left a message indicating the BBB complaint number filed against MUSIC 123 along with my order number, and my phone number. I haven’t heard a peep from MUSIC 123, except for confirmation of $90.00 credited to my account because I found the same drum kit for $100.00 less from a different store, so much for price matching. Today is 2 Jan 06 and still no resolution with MUSIC 123.
By the way, other people have filed complaints with the BBB about MUSIC 123 business practices. I have filed a fraud complaint with the New Jersey Attorney General. My next letter will be to the Ludwig drum company and ask they not do business with MUSIC123. Being in the military, I will warn my fellow serviceman on the military consumer fraud website.
SURPRISE!!! The picture MUSIC 123 shows on their website of the Ludwig LR1325EC, appears to be a different drum kit. Wow, another surprise or the old bait and switch scam?