Verizon - One of the Most Horrible Co.
Bundled Fios, phone, internet - Complaint
BOSTON, MASSACHUSETTS -- This is one of the absolutely horrible monster companies I have ever dealt with in my life. My bill that started out 2+ years ago at around $100+ for their medium grade bundled service is now up to $167. In the meantime, I am getting fliers from them telling me I can get the same package for around $90. The bill keeps creeping up and up every 3-4 months, and it drives one crazy. Their TV channels are about 1/3 made up of "Jesus Sellers", "Trinket Sellers", Informercials, and other absolutely useless channels on which Verizon gets paid, and I have to pay Verizon again to clog up my TV. So many interesting channels are blocked out; too few channels worth anything. If I try to reach their customer serivce with any problems, it is amazing how they make it almost impossible to reach service reps. They give you for example alternate numbers. they turn out to be dead numbers. When one finally reaches a rep., he/she is one of the rudest, uncaring individual one would ever encouter and does not solve your problem. Now, I find that Verizon has started tacking on "Unpaid Balance" that comes to about 8% of my bill. Even when I pay the bill for one month in full, even though not knowing why there is an "Unpaid Balance" for that month, the same charge pops up again the next month. It appears that they may be running a consumer scam to generate more revenue, by ignoring full payments. If you have any other choice, do not sign up with Verizon; it is truly a garbage company.