Chase Credit Card Services - Stealing rewards points by closing accounts
credit cards - Complaint
WILMINGTON, DELAWARE -- I just received letters informing me that my accounts, which I have used for many years, have been closed after credit review. The reasons are bogus and I will detail below, but what I'm most upset about is their policy of not letting (former) customers redeem their points after account is closed. I have $28.33 worth of points that they now keep for themselves. That is just plain theft. I earned those points making Amazon purchases. I have complained to them as well and I'm not buying from either company the way they treat me. (They also closed my brother's credit card.)
So what are the reasons they gave for closing my accounts? First, too much credit. Well, my credit limit probably increased by $700 or so in the last year. Big deal. All because I asked for an increase from a current card issuer, too.
Second, too many bank cards. I got an AmEx debit card recently, and that's it. Haven't gotten a new credit card in the last year, although I had applied for a Hess card (serviced by Chase) so I can buy gas, which I think started all this.
If that's the way these companies do business, I will not deal with them either. But the reward points should be the customer's, when they are closing the accounts to try to protect themselves from credit risks, when I pay all my bills on time and didn't do anything wrong.
Not letting customers redeem points they earned because Chase closed their accounts is nothing but theft.
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