Travelers Home Insurance Company - Blown Away!
Water Damage - Compliment
WILLIAMSBURG, VIRGINIA -- I had a leak in my hot water heater, which is unfortunately situated in my attic. Even more unfortunately, I discovered the leak because it had leaked through the ceiling in my daughter's closet, then through her floor onto the floor in my kitchen below. I was unhappy to say the least. Traveler's Claims Agent Lisa Masternak came in response to my claim. She was confident, calm, knowledgeable, and resourceful. She was exactly what I needed so I could take care of the situation. She even followed up several weeks after she had issued me the check to see if there was any further questions. I was blown away with how easy she made the entire process. This kind of service buys loyalty. It's the kind of service you want your friends and neighbors to know about so if they are in an unfortunate situation they, too, can have a good experience. Kudos!