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Stream Energy - Stream Disconnected my service with an agreement on file.
Electricity - Complaint
Review by hroberson on 2012-10-19
Rating: 
MESQUITE, TEXAS -- I have an issue with "Stream Energy".
This company has ill trained employee's who
advised me incorrectly, and misquoted my kilo rate
per usage.
I called into Stream customer service to request
an extension on my bill.
The customer service rep, Ivan told me that it
was possible and that I had an extra 10 days to
pay my bill that was past due. I was told that I
needed to pay by the 22nd of October.
I woke up Thursday morning, the 18th of October with no
ELECTRICITY, what the h##@* was going on?
I called and was told that there was no agreement and I'm responsible
for paying re-connection charges plus 2.95 for processing my payment by
phone. I immediately asked for a supervisor, and was placed on indefinite
hold, I called back, placed on hold, over, and over again.
Stream Energy needs to be investigated, this seems like a ploy to extort money out of their "valued" customers.
This company has ill trained employee's who
advised me incorrectly, and misquoted my kilo rate
per usage.
I called into Stream customer service to request
an extension on my bill.
The customer service rep, Ivan told me that it
was possible and that I had an extra 10 days to
pay my bill that was past due. I was told that I
needed to pay by the 22nd of October.
I woke up Thursday morning, the 18th of October with no
ELECTRICITY, what the h##@* was going on?
I called and was told that there was no agreement and I'm responsible
for paying re-connection charges plus 2.95 for processing my payment by
phone. I immediately asked for a supervisor, and was placed on indefinite
hold, I called back, placed on hold, over, and over again.
Stream Energy needs to be investigated, this seems like a ploy to extort money out of their "valued" customers.
Comments:
Posted by trmn8r on 2012-10-20:
Your current issue appears to be that your electricity was shut off due to your account being past due, even though you had verbally arranged for an extension.
I would think it is more likely that your request for an extension didn't "take" for some reason, rather than Stream did this on purpose to charge you extra. After all, you were past due. It stinks that you have to go through the hassle and expense.
I would think it is more likely that your request for an extension didn't "take" for some reason, rather than Stream did this on purpose to charge you extra. After all, you were past due. It stinks that you have to go through the hassle and expense.
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