Stream Energy - Stream Disconnected my service with an agreement on file.
Electricity - Complaint
MESQUITE, TEXAS -- I have an issue with "Stream Energy".
This company has ill trained employee's who
advised me incorrectly, and misquoted my kilo rate
I called into Stream customer service to request
an extension on my bill.
The customer service rep, Ivan told me that it
was possible and that I had an extra 10 days to
pay my bill that was past due. I was told that I
needed to pay by the 22nd of October.
I woke up Thursday morning, the 18th of October with no
ELECTRICITY, what the h##@* was going on?
I called and was told that there was no agreement and I'm responsible
for paying re-connection charges plus 2.95 for processing my payment by
phone. I immediately asked for a supervisor, and was placed on indefinite
hold, I called back, placed on hold, over, and over again.
Stream Energy needs to be investigated, this seems like a ploy to extort money out of their "valued" customers.