Public Storage - Impressive Customer Service
Payment Process and Lease Presentation - Compliment
VIRGINIA BEACH, VIRGINIA -- Today while waiting to purchase boxes at the public storage on Village Drive in Virginia Beach, I witnessed a woman being down right rude, crude and utterly despicable. I have never seen an adult act this way. I have to tip my hat off to the manager on duty because she tried her best to help this woman. The manager tried to break down her account and explain to her why she owed what she owed and the woman LOST IT.
The manager even tried to go over her lease with the woman but she just wasn't listening and kept being crude. It got to the point that I had to step in and tell the woman that the person you are yelling at doesn't make the rules. The woman was so angry she stormed out and left. What was so crazy when leaving the parking lot she hit the key pad on her way out and smashed her car. I have never seen anything like that before IN MY LIFE. I know have a new found respect for individuals in customer service because some people are unbelievable. In my opinion you should treat people how you want to be treated. That saying that the customer is always right is so WRONG!