Run, don't walk away from Expedia
Airline Reservation - Complaint
Expedia failed to provide us with necessary information, let us believe that we were OK and then told us it was our fault we didn't read the airline policies and there was nothing they would do.
We puchased a roundtrip airline ticket for our daughter. It cost $190, going from Chicago to Kansas City.
At the last minute our daughter had a class time change and could not make the flight to KC. We called Expedia. They said to change the flight would cost $150. We said we would find another way and ended up purchasing an Amtrak ticket for $100. Today, when we attempted to get a boarding pass for her trip back to Chicago, we were told the reservation was cancelled and no refund. Why? She had not used the ticket to KC.
We pointed out that Expedia didn't tell us anything about this. They said that was our fault. So, we paid for a ticket that was not used at all, and the airline got the money. Then the airline wanted to charge us another fee for getting the flight back to Chicago. They wanted $400 for the ticket and penalties. We finally got them to sell us a new ticket; that cost $200, twice what we orignially paid. This trip cost me $500.
That's about $100 per mile. Expedia has no concern for customers. They just said it was too bad. I'll never, ever use Expedia again.