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Run, don't walk away from Expedia
Airline Reservation - Complaint
Review by floydj41 on 2012-10-21
Rating: 
Expedia failed to provide us with necessary information, let us believe that we were OK and then told us it was our fault we didn't read the airline policies and there was nothing they would do.
We puchased a roundtrip airline ticket for our daughter. It cost $190, going from Chicago to Kansas City.
At the last minute our daughter had a class time change and could not make the flight to KC. We called Expedia. They said to change the flight would cost $150. We said we would find another way and ended up purchasing an Amtrak ticket for $100. Today, when we attempted to get a boarding pass for her trip back to Chicago, we were told the reservation was cancelled and no refund. Why? She had not used the ticket to KC.
We pointed out that Expedia didn't tell us anything about this. They said that was our fault. So, we paid for a ticket that was not used at all, and the airline got the money. Then the airline wanted to charge us another fee for getting the flight back to Chicago. They wanted $400 for the ticket and penalties. We finally got them to sell us a new ticket; that cost $200, twice what we orignially paid. This trip cost me $500.
That's about $100 per mile. Expedia has no concern for customers. They just said it was too bad. I'll never, ever use Expedia again.
We puchased a roundtrip airline ticket for our daughter. It cost $190, going from Chicago to Kansas City.
At the last minute our daughter had a class time change and could not make the flight to KC. We called Expedia. They said to change the flight would cost $150. We said we would find another way and ended up purchasing an Amtrak ticket for $100. Today, when we attempted to get a boarding pass for her trip back to Chicago, we were told the reservation was cancelled and no refund. Why? She had not used the ticket to KC.
We pointed out that Expedia didn't tell us anything about this. They said that was our fault. So, we paid for a ticket that was not used at all, and the airline got the money. Then the airline wanted to charge us another fee for getting the flight back to Chicago. They wanted $400 for the ticket and penalties. We finally got them to sell us a new ticket; that cost $200, twice what we orignially paid. This trip cost me $500.
That's about $100 per mile. Expedia has no concern for customers. They just said it was too bad. I'll never, ever use Expedia again.
Comments:
Posted by Buddy01 on 2012-10-21:
Most, if not all, airlines have the policy that if one leg of a trip is canceled, then the whole ticket is canceled. As you found out, not only do you have to pay a change fee, you also have to pay the difference in fare. The necessary information is probably listed in the small print, so Expedia will consider that they did inform you.
Posted by trmn8r on 2012-10-21:
The two things that you cite, the $150 change fee and the cancellation because the first leg was not used, are common policies with airlines in 2012. When you buy a ticket, it is imperative that you read that airline's "Contract of Carriage" - these are the terms you are agreeing to, and where the policies that you were affected by are located. Expedia is not at fault, in my opinion, in this matter.
Posted by Ben There on 2012-10-21:
This would have happened regardless of how you purchased your ticket. If you miss any of your flights, the remaining flights are cancelled.
Posted by Anonymous on 2012-10-21:
It's not Expedia's job to educate you on the airline's policy. They informed you of their policy, which is the $150 fee to change the flight. That's as far as their responsibility goes. This is yet another example of why it is best to book your flight direct and avoid third-party travel sites.
Posted by jake on 2013-01-26:
the flt is considered cancelled but if the rules should state what youd get instead. Usually youd get flt credits which can be used later on by the same passenger on the same carrier. But you would still need to pay for change fee difference in ticket price..
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