Charter Communications - Still waiting...
Triple Play - Complaint
SILVER SPRINGS, NEVADA -- On 9/26/12, I ordered Charter's Triple Play to be installed in a house I was renting. I was given an installation date of 11/6/12 and was not a happy camper. Called to complain and get an earlier installation date and was called back on 9/27/12 telling me a technician would arrive between 1:00 and 3:00 pm on 9/27/12. The tech arrived, but informed me that Charter would have to bury cables to hook up my service. I was told that the order would be placed that day and that the cable would be buried the following week. I was told that I did no have to be home when the cable was buried, but I would have to be there when the service was hooked up.
On 10/5/12, I called Charter and told them that I could not occupy the house with out communications set up in the house. I asked when the cable would be buried so that service could be hooked up. The representative was rather annoyed with my call. I was told that the order was still open and Charter placed another order for the buried cable. I was told that I would know when the cable was buried when I saw painted lines on the ground and markers delineating the water/gas/electrical lines. My husband drives a truck for a living and I do not feel safe without communications hooked up to the house.
On 10/9/12, I called Charter again with further promises that the cable would be buried soon. Once again, I felt as if I was nothing but an annoyance to the Charter personnel.
On 10/12/12, I called again and was told that the crew was scheduled to bury the cable on 10/2/12, but they did not show up. Yet another order was placed for the bury cable work to be done. I was told they would show up on 10/10/12 to bury the cable. They did not show up. I reiterated that I was still unable to live in the house until service was connected. Charter's customer service people leave a lot to be desired. They are rude and make no attempt to disguise their irritability.
On 10/19/12, I placed another call to Charter and was once again given the run around. The representative told me that she would send another bury cable order and that I should receive a call on Saturday, 10/20/12 telling me that the cable was buried and to make an appointment to have service connected.
Today, 10/20/12, I have still not received a call from Charter. I have never been able to talk to the same person when I call Charter. I have no service and have no clue when I will have service. What is the problem? Charter is full of apologies, but that does not give me service. I feel that I have been patient long enough and I am tired of the empty apologies and promises that Charter gives me. I would NOT recommend subscribing with Charter for any reason. They are unreliable and untrustworthy. I am at the end of my rope and would warn anyone and everyone to avoid Charter like the plague. The frustration and lack of service is beyond belief and you are better off dealing with other communcation providers.