US Air - Airline ticket

Terrible policy - Complaint
Review by kiltee on 2012-10-22
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
Absolutely ridiculous!!!! I booked and paid for a round trip ticket through Travelocity and at the last minute decided to drive one way and take the flight home. I did not call airline to cancel because of the Travelocity no cancel policy. I was under the impression that if you do not use your ticket purchased through Travelocity that you are just out of luck. I forfeited the one way portion of my ticket but needed to fly home. When I went on line to sign in for the flight the seat had been cancelled. I called the airline US Air and they said because I did not use the first portion of the ticket it voided the entire ticket. I would have had to pay an additional 270.00 to have the ticket reinstated on top of the 253.00 I had already paid. I do not get how this works. You pay for a ticket then you do not use the ticket so it costs you twice as much for the same ticket and half the trip. They say I should have cancelled the one way but I paid for the seat therefore the seat is mine. What part of this cost the airline money??
Comments:7 Replies - Latest reply on 2012-10-24
Posted by CUontheFlipSide on 2012-10-22:
This isn't anything new. If you cancel the first half of a round trip ticket, you void the whole thing. Ity's that way on airlines, and has been for many years. If you had informed them of your change of mind, they'd have told you that.
Posted by Anonymous on 2012-10-22:
You didn't call the airline to cancel your outbound flight so they assume you don't need your return flight, therefore your whole round trip ticket is cancelled. To reinstate your return flight, you do need to possibly pay the change fee and difference in the ticket price.
Posted by Josh on 2012-10-22:
This is typical for most airlines. If you don't fly the first leg of the trip, they will cancel the return portion of the trip. You should call an airline if you plan on doing this so that they can either not cancel your return portion or advise you on how to properly handle it.
Posted by Yumm, cookies! on 2012-10-22:
This kind of stuff is why people don't bother flying. We've even started taking vacations closer to home, it is amazing what we have missed for years so close to home.

I refuse to fly anymore, between being nearly strip searched and rude employees I've given up.

Now for them to cancel tickets like that is plain ridiculous.
Posted by T on 2012-10-23:
It's in the Contract of Carriage of US Airways, which dictates your relationship with them. On page 9:

"If the customer fails to occupy the seat reserved (for example, a no−show). A no−show on
any leg of a round trip will result in automatic cancellation of the entire itinerary once the flight departs."

It may be "terrible" and "ridiculous" in your opinion, but you did agree to the terms when you purchased the tickets.
Posted by CowboyFan on 2012-10-23:
When the OP failed to show up for the first flight, he breached the contract he agreed to. Therefore the second part was cancelled. Don't make assumptions.

There is a logical reason for this contract provision. Say an airlines wants to encourage people to use their new flight to Boise, Idaho. So a ticket from New York to Chicago and then to Boise is priced at $200.00 roundtrip. Say a trip from New York to Chicago at the same time is $300.00 roundtrip. If this rule was not in place, people going to Chicago would buy the trip to Boise because it was cheaper. They would stop in Chicago, not use the parts to and from Boise, and then catch the return flight from Chicago to New York. This rule is to prevent that, because that is not why the lower price was made available.

This is a reasonable rule to prevent people from "gaming" the system.
Posted by BigAl on 2012-10-24:
The OP said that the POLICY that was followed is flawed and I agree.
Cowboy fan> your reasoning for this rule is not why it is implemented. It is also not what happened to the OP.

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